Implementing Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490735127
Size: 69.74 MB
Format: PDF, ePub
View: 1535
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Using this book, start your transformation today!

The Practical Guide To World Class It Service Management

Author: Kevin J. Smith
Publisher: Outskirts Press
ISBN: 057818897X
Size: 78.26 MB
Format: PDF, ePub, Mobi
View: 6712
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This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be ...

High Velocity Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490776559
Size: 10.63 MB
Format: PDF, Docs
View: 503
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If you read through this book and still don’t believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years.

Architecting Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490719571
Size: 48.10 MB
Format: PDF, ePub, Docs
View: 7595
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"One can put together an entire IT service management operation just from the descriptions in this book!" "If I had to build a large IT infrastructure or data center from scratch, this book becomes my most critical reference!"

Measuring Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490719458
Size: 23.65 MB
Format: PDF, ePub
View: 1339
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In this book, you will learn about the following: Defining and building a comprehensive metrics program Metrics that are the most important and how to calculate them How to measure your IT services Tips and suggestions for what to do if ...

The Itsm Process Design Guide

Author: Donna Knapp
Publisher: J. Ross Publishing
ISBN: 1604270497
Size: 34.80 MB
Format: PDF
View: 4974
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The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

Lean It

Author: Steven C Bell
Publisher: CRC Press
ISBN: 9781439817575
Size: 61.31 MB
Format: PDF, ePub, Docs
View: 5742
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Winner of a 2011 Shingo Research and Professional Publication Award, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business ...

Cert Resilience Management Model Cert Rmm

Author: Richard A. Caralli
Publisher: Addison-Wesley Professional
ISBN: 9780132565882
Size: 74.28 MB
Format: PDF, ePub
View: 6465
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This book will be valuable to anyone seeking to improve the mission assurance of high-value services, including leaders of large enterprise or organizational units, security or business continuity specialists, managers of large IT ...

100 Soa Questions

Author: Kerrie Holley
Publisher: Pearson Education
ISBN: 9780132119788
Size: 25.24 MB
Format: PDF, ePub, Mobi
View: 7088
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This book will be an invaluable resource for all executives, architects, and practitioners who have just started their SOA journey or are well underway.