Implementing Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490735127
Size: 31.52 MB
Format: PDF
View: 6004
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Using this book, start your transformation today!

Implementing Itil

Author: Randy A. Steinberg
Publisher: Trafford on Demand Pub
ISBN: 9781412066181
Size: 62.10 MB
Format: PDF, Mobi
View: 1535
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This is a comprehensive guide for building your IT Service Management program with all the information you need in one place. "This is the book we've been waiting for!

The Itsm Process Design Guide

Author: Donna Knapp
Publisher: J. Ross Publishing
ISBN: 1604270497
Size: 21.76 MB
Format: PDF, ePub, Mobi
View: 2824
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The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

Architecting Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490719571
Size: 67.22 MB
Format: PDF
View: 2254
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"One can put together an entire IT service management operation just from the descriptions in this book!" "If I had to build a large IT infrastructure or data center from scratch, this book becomes my most critical reference!"

Measuring Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490719458
Size: 48.38 MB
Format: PDF, ePub, Docs
View: 6719
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In this book, you will learn about the following: Defining and building a comprehensive metrics program Metrics that are the most important and how to calculate them How to measure your IT services Tips and suggestions for what to do if ...

Implementing Itil Change And Release Management

Author: Larry Klosterboer
Publisher: IBM Press
ISBN: 9780138150419
Size: 41.61 MB
Format: PDF, Kindle
View: 6519
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This book's practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL--and transform them from a source of frustration into a source ...

Servicing Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490719563
Size: 35.30 MB
Format: PDF
View: 6562
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Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure.

High Velocity Itsm

Author: Randy A. Steinberg
Publisher:
ISBN: 9781490776385
Size: 62.48 MB
Format: PDF, ePub, Docs
View: 782
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This book provides practical guidance for:  Transitioning IT towards high velocity ITSM  Using Agile and DevOps for rapid service build  Using Lean IT to operate at high velocity  Streamlining your ITSM management processes  ...