Perfect Phrases For Dealing With Difficult People Hundreds Of Ready To Use Phrases For Handling Conflict Confrontations And Challenging Personalities

Author: Susan Benjamin
Publisher: McGraw Hill Professional
ISBN: 9780071595124
Size: 16.91 MB
Format: PDF, Mobi
View: 1192
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Whether you work for the proverbial “boss from hell,” manage an office packed with “personalities,” or juggle a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for ...

Powerful Phrases For Dealing With Difficult People

Author: Renèe Evenson
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814432999
Size: 44.82 MB
Format: PDF, ePub, Docs
View: 5394
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Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts—no matter who you’re dealing with.

Management Basics For Information Professionals Third Edition

Author: G. Edward Evans
Publisher: American Library Association
ISBN: 1555709095
Size: 29.35 MB
Format: PDF, ePub, Mobi
View: 4033
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... managing the situation if a com- plaint explodes beyond the library. Two other
good resources for handling “difficult people” are Karen Man- nering's Dealing
with Difficult People (London: Hodder Education, 2008) and Susan Benjamin's
Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use
Phrases for Handling Conflict, Confrontations, and Challenging Personalities (
New York: McGraw-Hill, 2008). check these out Two good books to consult about

The Literacy Coach S Survival Guide

Author: Cathy A. Toll
Publisher: International Reading Assoc.
ISBN: 0872071561
Size: 54.86 MB
Format: PDF, ePub, Docs
View: 3746
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New York, NY: HarperCollins. Benjamin, S.F. (2008). Perfect phrases for dealing
with difficult people: Hundreds of ready-to-use phrases for handling conflict,
confrontations, and challenging personalities. New York, NY: McGraw-Hill. Bernd
, C. (2013, September 6). Flow chart exposes Common Core's myriad corporate
connections. Truthout. Retrieved from item/18442-flow-
chart-exposes-common-cores-myriad-corporate-connections Biancarosa, G.,
Bryk, A.S., ...

Tame Your Terrible Office Tyrant

Author: Lynn Taylor
Publisher: John Wiley & Sons
ISBN: 9780470498606
Size: 27.69 MB
Format: PDF, Docs
View: 4522
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When bad bosses run amok in companies, nobody wins. This book shows readers how to build positive relationships with even the most out-of-control boss, and still thrive in your job.

Perfect Phrases For Meetings

Author: Don Debelak
Publisher: McGraw Hill Professional
ISBN: 0071641602
Size: 72.39 MB
Format: PDF, Docs
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This book is a valuable tool for anyone who needs to get a message across and stand out as a leader.

Perfect Phrases For Real Estate Agents Brokers

Author: Dan Hamilton
Publisher: McGraw Hill Professional
ISBN: 9780071641715
Size: 53.20 MB
Format: PDF, Docs
View: 2534
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Whether you're new to the game or a seasoned seller, Perfect Phrases for Real Estate Agents and Brokers has just the right words and phrases you'll need to track down prospective properties and clients, manage transactions, negotiate terms, ...